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iTTG > service provision
What services does iTTG provide?
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Our consulting services enable you to get the most out of your system implementation. Our consultants apply extensive business and industry knowledge to help you identify your business needs. This unique blend of expertise enables you to leverage best practices and design processes to meet your business needs.
System Consulting Services
System Implementation Services
System upgrade and transfer service
Our consulting services enable you to get the most out of your system implementation. Our consultants apply extensive business and industry knowledge to help you identify your business needs. This unique blend of expertise enables you to leverage best practices and design processes to meet your business needs. Services include:
Identify business and system requirements: Enables you to plan projects effectively and optimize use of resources and budget
Analysis and Design: Takes into account system software features and functions, so you get the best benefit from your software investment
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Requirements Workshop: Capture your business requirements so you can determine how to best utilize system solutions
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Business Model: Provides a detailed business process model describing your process needs and pointing to appropriate solutions
Using best practices and proven methodologies, we can help you design and manage implementation, expansion and upgrade projects. You'll benefit from our expertise in accelerating project delivery - increasing your return on investment. Services include:
Operational Review and Redesign
System Prototyping and Configuration
System Training and Testing
Live Run Support and Rollout
Project Planning and Control
Business is not static, it is constantly changing. Innovation, customer needs and competitive pressures drive your organization to evolve with the market. We deliver the latest generation of enterprise software to ensure our clients can continue to meet these challenges and take advantage of new opportunities.
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Our goal is to ensure that customers can easily move to next-generation solutions in an informed manner and most importantly when it makes sense for them. Consider leveraging our expertise as you assess your business needs and begin considering upgrades to your hardware, software and/or technology. Our expert advisors can assist you with your assessment and support you throughout the process.
Training and Teaching Services
Technology outsourcing service
Organizational Change Management
Through our expertise in knowledge transfer and learning, we can help your company create, protect and capture substantial value from your ERP investment. Our products allow you to benefit from a low total cost of ownership and a continuous, optimal return on investment throughout the entire software life cycle. This way you can:
More and more small and mid-sized companies are looking to outsourcing strategies. They are looking at how to best use their resources to improve business performance and profitability. Outsourcing the day-to-day management of systems or operations has become a viable option to reduce costs and increase operational efficiency. Our outsourcing services offer a flexible range of services that provide clients with access to knowledgeable experts, specialized resources and world-class facilities.
Our systems consultants understand organizational change management. Successful system implementation is not about technology, but about people and processes. As part of effective systems implementation, we help clients develop, implement and sustain long-term organizational change to best realize the measurable business improvements their new technologies bring.
Implement solutions faster and at a lower cost
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Mitigate project and business risk
Reduce support costs through faster, higher acceptance by end users
Ensure faster adoption of new releases and changes to business processes
application hosting
application management
Service Desk Management
business process outsourcing
System Assurance (Disaster Recovery)
Organizational Change Management Focus Areas
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Business Process Management and Improvement
System organization assessment, change, design and support
System Performance Evaluation and Optimization
Training needs analysis and content development
Training Delivery and Follow-up
Communications Planning and Execution
With a strong commitment to tangible bottom-line results, key performance indicators and return on investment, our consultants utilize best practices and methodologies to optimize ERP technology to improve business operations.
Realize System Benefits
Technical support
Our benefits realization process includes rigorous financial analysis to support the planning, validation and realization of benefits associated with strategic systems investments.
However, the way of thinking is not limited to this. Instead, we continue to ensure our clients realize benefits by addressing the "human element," an often overlooked but critical element of any successful technology initiative. FXMotion works with employees to ensure familiarity with the software and any changed roles, responsibilities or processes, which can improve employee support and overall operational efficiency.
Business case design and development
Business case quantification and validation
Business case communication and implementation
Post-implementation review to track and report progress and business case
Obstacle identification and solution implementation
Process and organizational enhancements designed to fully optimize new enterprise technologies
iTTG is committed to providing first-class product support and customer service. We provide support for our solutions through multiple channels. This can be done online through EPICweb, by phone, email or fax. A maintenance and support agreement with THINK allows you to receive information about new product releases, including bug fixes, enhancements and revisions to our application software.
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Our telephone support is "live" as specified in our support and maintenance contract. This means that unlike some companies that offer call-back support, all of our calls are routed to an analyst dedicated to serving you. Over 60% of incoming issues can be resolved through the primary contact.
Issues that cannot be resolved immediately by our Tier 1 consultants will be escalated to the appropriate field specialist. Our goal of contacting users who have tracked issues depends on the severity of the issue. Analysts may involve developers in the process, but they still retain ownership of the issues. Analysts update issues whenever a user is contacted or additional information is required, and an up-to-date audit trail is created for all issues.